Although we haven’t had many issues but any time there has been an issue you have been incredibly helpful and whenever you have come out for an inspection you have been so personable and absolutely lovely to be around. You are a great addition to the Island Apartment Management Team and I am thankful that we have you looking after us. I never feel I am waiting about for any action to be taken and you are always so swift in giving us an update or resolution if there is a problem needing to be taken care of. We have been in our apartment for nearly 2 years, starting with another agency and now with Island Apartment Management, and i can honestly say I have never felt so looked after and treated so well. I can only assume the landlord is as happy with you as we are.
I cannot possibly list all the little things that makes such a difference at the Laguna, and that sets you apart from other apartments on the Island, but all I can say is that there was a level of involvement from you and your team that not only made ‘getting issues solved’ a priority, but was also caring and respectful to my guests. Many of my guests asked, “is it Laguna Langkawi, or is it Malaysian hospitality?” and are now in love with both. Some of my guests are planning a return to the Laguna, and I know I will too.
Just to say thanks to you Anne Haddow and all the staff for your efforts. We are delighted with the rental price. It was a pleasure dealing with you and will recommend you to friends in the future.
Anne and her team have always addressed my questions professionally and in a very timely manner. Working with her on this extensive, “Island Apartment Management ” web development, was a pleasure and Anne comes with my recommendation in any working environment.